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	<title>David McQuillen</title>
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	<description>There are a few things to do.</description>
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		<title>David McQuillen</title>
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		<title>Creating The Usable Business</title>
		<link>http://davidmcquillen.com/2009/04/28/creating-the-usable-business/</link>
		<comments>http://davidmcquillen.com/2009/04/28/creating-the-usable-business/#comments</comments>
		<pubDate>Tue, 28 Apr 2009 07:29:37 +0000</pubDate>
		<dc:creator>DMcQ</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://davidmcquillen.com/?p=130</guid>
		<description><![CDATA[I wrote this article some time ago for Darwin Magazine. They&#8217;ve since been bought out by CIO, so I wanted to re-post the article here. Usability professionals need to expand their thinking &#8211; and their influence &#8211; to their entire business.
The Usable Business
The easier it is for your customers to interact with you, the more [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidmcquillen.com&blog=1560370&post=130&subd=bvduck&ref=&feed=1" />]]></description>
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		<title>Your Call Is (not that) Important To Us</title>
		<link>http://davidmcquillen.com/2009/03/30/your-call-is-not-that-important-to-us/</link>
		<comments>http://davidmcquillen.com/2009/03/30/your-call-is-not-that-important-to-us/#comments</comments>
		<pubDate>Mon, 30 Mar 2009 19:18:01 +0000</pubDate>
		<dc:creator>DMcQ</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://davidmcquillen.com/?p=121</guid>
		<description><![CDATA[About a year and a half ago, Emily Yellin popped into the Customer Experience offices of Credit Suisse. Emily was, is, an author and working on her new book about customer service. She&#8217;d come all the way over from Memphis. She sat down with me and other members of the CX team for some lively [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidmcquillen.com&blog=1560370&post=121&subd=bvduck&ref=&feed=1" />]]></description>
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			<media:title type="html">DMcQ</media:title>
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		<title>Happy Birthday Isla!!!!</title>
		<link>http://davidmcquillen.com/2008/11/21/happy-birthday-isla/</link>
		<comments>http://davidmcquillen.com/2008/11/21/happy-birthday-isla/#comments</comments>
		<pubDate>Fri, 21 Nov 2008 21:47:45 +0000</pubDate>
		<dc:creator>DMcQ</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://bvduck.wordpress.com/?p=116</guid>
		<description><![CDATA[You&#8217;re wonderful and we&#8217;re so thankful you&#8217;re part of our world. We love you, Mum and Dad

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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">DMcQ</media:title>
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		<title>A fall day with Poss</title>
		<link>http://davidmcquillen.com/2008/11/16/a-fall-day-with-poss/</link>
		<comments>http://davidmcquillen.com/2008/11/16/a-fall-day-with-poss/#comments</comments>
		<pubDate>Sun, 16 Nov 2008 12:37:39 +0000</pubDate>
		<dc:creator>DMcQ</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Claire, Isla and I went out for a nice fall walk, and Claire snapped this photo of Poss and I.

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			<media:title type="html">DMcQ</media:title>
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		<title>Customer Experience and the Laws of Probability</title>
		<link>http://davidmcquillen.com/2008/11/07/customer-experience-and-the-laws-of-probability/</link>
		<comments>http://davidmcquillen.com/2008/11/07/customer-experience-and-the-laws-of-probability/#comments</comments>
		<pubDate>Fri, 07 Nov 2008 07:52:30 +0000</pubDate>
		<dc:creator>DMcQ</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[The Olympics are done and one of the biggest winners was the UK.
They took 19 gold medals, and 8 of them were in cycling.
The director of British Cycling explained: &#8220;We focused on &#8216;performance by the aggregation of marginal gains.&#8217; Even when you&#8217;re nearly perfect, you keep looking for a one percent improvement in every single [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidmcquillen.com&blog=1560370&post=107&subd=bvduck&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">DMcQ</media:title>
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		<title>Sufferfest is all go&#8230;.!</title>
		<link>http://davidmcquillen.com/2008/10/30/sufferfest-is-all-go/</link>
		<comments>http://davidmcquillen.com/2008/10/30/sufferfest-is-all-go/#comments</comments>
		<pubDate>Thu, 30 Oct 2008 21:01:27 +0000</pubDate>
		<dc:creator>DMcQ</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

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		<description><![CDATA[Well, I never thought I would get so into this, but I&#8217;ve become a bit obsessed with my new site, The Sufferfest. It&#8217;s a site dedicated to indoor cycling/spinning, since that&#8217;s pretty much my workout routine now that winter&#8217;s coming. I&#8217;ve produced two of my own workout video podcasts, which are no available in iTunes [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidmcquillen.com&blog=1560370&post=103&subd=bvduck&ref=&feed=1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">DMcQ</media:title>
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		<title>The Sufferfest is Live</title>
		<link>http://davidmcquillen.com/2008/10/04/the-sufferfest-is-live/</link>
		<comments>http://davidmcquillen.com/2008/10/04/the-sufferfest-is-live/#comments</comments>
		<pubDate>Sat, 04 Oct 2008 08:48:25 +0000</pubDate>
		<dc:creator>DMcQ</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://bvduck.wordpress.com/?p=100</guid>
		<description><![CDATA[Finished the video, and finally finished the site. Anyone who&#8217;s looking for good spinning workouts, music and reviews, head over to my newest hobby &#8211; The Sufferfest. (Guess I should start training myself now, since Claire is really killing it on the spinbike&#8230;)
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		<slash:comments>0</slash:comments>
	
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		<title>Working on The Sufferfest Video</title>
		<link>http://davidmcquillen.com/2008/09/08/working-on-the-sufferfest-video/</link>
		<comments>http://davidmcquillen.com/2008/09/08/working-on-the-sufferfest-video/#comments</comments>
		<pubDate>Mon, 08 Sep 2008 19:33:20 +0000</pubDate>
		<dc:creator>DMcQ</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://bvduck.wordpress.com/?p=98</guid>
		<description><![CDATA[Just finished working on my first Sufferfest Spin video.
Since I had just about bored myself senseless on the spin bike two years ago, I started writing my own workouts. Then I started adding them to iPod playlists. I had played with the idea of doing my own videos after buying and using the woeful Carmichael [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidmcquillen.com&blog=1560370&post=98&subd=bvduck&ref=&feed=1" />]]></description>
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		<slash:comments>1</slash:comments>
	
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			<media:title type="html">DMcQ</media:title>
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		<title>Sufferfest Saalsporthalle Loop</title>
		<link>http://davidmcquillen.com/2008/08/24/sufferfest-saalsporthalle-loop/</link>
		<comments>http://davidmcquillen.com/2008/08/24/sufferfest-saalsporthalle-loop/#comments</comments>
		<pubDate>Sun, 24 Aug 2008 12:48:37 +0000</pubDate>
		<dc:creator>DMcQ</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://bvduck.wordpress.com/?p=94</guid>
		<description><![CDATA[Went out today with the Garmin and mapped out a training loop that I intend on using quite a bit this fall. It&#8217;s got 150m of climbing per 3.6k loop. The first nine minutes or so are flat out, granny gear climbing, with a couple of (too) short flatish bits. The rest is a fast, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=davidmcquillen.com&blog=1560370&post=94&subd=bvduck&ref=&feed=1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>Isla&#8217;s Cheerio Trick</title>
		<link>http://davidmcquillen.com/2008/08/18/islas-cheerio-trick/</link>
		<comments>http://davidmcquillen.com/2008/08/18/islas-cheerio-trick/#comments</comments>
		<pubDate>Mon, 18 Aug 2008 20:02:39 +0000</pubDate>
		<dc:creator>DMcQ</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://bvduck.wordpress.com/?p=88</guid>
		<description><![CDATA[Now, we&#8217;ll never say she&#8217;s not the most talented baby in the universe, but she&#8217;s not quite there when it comes to picking up small objects&#8230;.like cheerios. Not to be outdone, our Red Rascal has developed her own unique solution to the problem.
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">DMcQ</media:title>
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