About a year and a half ago, Emily Yellin popped into the Customer Experience offices of Credit Suisse. Emily was, is, an author and working on her new book about customer service. She’d come all the way over from Memphis. She sat down with me and other members of the CX team for some lively discussion about what makes companies, and people, customer focused. It was a lot of fun, and we had a good time sharing with her and learning what she was learning at other companies (She had was profiling Zappos before it was so cool to do so).
Her book is out. Your Call Is (not that) Important To Us, a journey into the inner workings of how companies deliver customer service, has started pulling in great reviews. It’s an honor for us to be profiled in the book (she closes out the last chapter with our story – and nicely calls us “masters of the art of the customer experience”) and quite humbling to be in the same company as a lot of companies we look up to.
We’re all really happy for Emily, currently touring the US promoting the work, and eager to read the book – she’s sending a few copies in the post to us.
If you’d like to buy a copy, it’s available at Amazon here.
Check out the book at Amazon
